1. Website services provided
This website has been created by the company "Syllogi Zafeiriour" in order to provide immediate information about its products and services, enabling the remote purchase of products of their choice in specific genres, utilizing social networking services applications. The present terms of operation and use of the website are binding rules, which are observed and imposed by the "company" when providing the following information society services to users. These terms are fully compatible with applicable European and Greek law and non-compliance by users of the website or third parties with them implies the removal of any liability of the company in relation to any affected natural or legal persons, while users explicitly acknowledge the the right of the company to change provisions of these terms, insofar as they do not relate to its legally binding obligations.
2. Order products - online store service
The visitor of the website, if he has legal capacity according to the definitions of the Greek Civil Code, has the possibility to order remotely the products available for sale, in retail or wholesale, presented on the website, according to the terms and the ordering procedure as analyzed in this text.
3. Contact the company
The visitor of the website has the possibility to contact the company via e-mail directly or by following the relevant application that is adapted to the "Contact" website, by filling in the special message form.
4. Information society service provider
4.2 Regarding the content that affects the users of the Website, using applications of other companies (such as the application "Like" I like on facebook.com), the body is not responsible for general and preventive surveillance, because it is not the starting point of the transmission , does not select the recipient and does not select or modify the information provided and is not subject to a general obligation to control the services it transmits or stores, nor a general obligation to actively seek facts or circumstances about any illegal activities. The body has established specific procedures for reporting illegal actions that could be committed through the website (copyright, personal data, offensive content) and is committed to strictly adhere to these procedures, ensuring that the website complies with applicable law.
4.3 In the context of the obligation to provide general information, according to article 4 of PD 131/2003, the Agency informs:
(a) Its full name is "MARIA ZAFEIRIOU", tourist items, with the distinctive title "Syllogi Zafeiriou".
(b) The geographical address in which the organization is located is: Lafkos, Pelion, PC 37006, N. Pelion, Greece.
(c) Contact details are: Lafkos, Pelion, PC 37006, N. Pelion, Greece., 6949193152, 6908875512, firstname.lastname@example.org
(d) The Agency is registered in the Business Register of the 1st Tax Office. Volos with a Tax Registration Number and in the register of suppliers that conclude distance sales of the Ministry of Development.
5. Product ordering and consumer protection
5.1 Conditions for a valid order. The visitor of the website has the possibility to conclude a valid order if he is legally competent according to the Greek Civil Code, ie if he has reached the age of eighteen and is not in legal aid regarding the conclusion of a sales contract. Orders can also be placed by representatives of legal entities. Any orders from legally incompetent persons have legal consequences.
Placing an order requires:
(a) The completion of a relevant form with the submission of ALL the necessary information for the conclusion of the sales contract.
(b) The unconditional acceptance of the terms of the sales contract, regarding the item sold, the price including taxes and other expenses, the manner of processing the transaction, the time and the place of delivery of the products.
The method of payment of the price is chosen by the interested - user and includes the possibility of payment by cash on delivery or by deposit in a bank account at no. Account at Piraeus Bank or at anyone else designated by the company.
5.2 The placing of an order constitutes the conclusion of a distance selling contract, applying the relevant legal framework (article 4 L.2251 / 1994, as amended and in force). The customer through the website is informed by the company before the completion of his order, before completing and submitting the relevant form for:
(a) The identity and address of the supplier.
(b) The essential characteristics of the good.
(c) The price and transportation costs, as well as value added tax, if not included in the price.
(d) The method of payment, delivery.
(e) The validity period of the offer or price.
(f) The right of withdrawal.
Upon sending the order form, the customer receives an online copy of the order, which can be stored, which includes the above information and in addition all the information related to the after-sales service and the existing commercial guarantees.
6. Consumer rights
6.1 Right of withdrawal. In the case of ordering and purchasing a product from those of Immediate Disposal, the customer has the right to withdraw within fourteen (14) calendar days, returning the goods in their original condition. This deadline starts from the receipt of the products. In order to exercise the right of withdrawal, the customer has the obligation to complete and send the relevant request electronically. The withdrawal in our company takes place with the issuance of a credit code that corresponds to the value of the products and can be redeemed in the next purchase. The credit code does not include the shipping costs of the original order. The costs for the return of your parcel are borne by our company. No refunds are made.
6.2. In case a product proves to be defective, the following complaint procedure of par. 7 is followed and the product is replaced.
7. Submitting a complaint
7.1 In any case where the consumer is not satisfied with the fulfillment of the order or for any other reason concerning the online store of the website, he has the right, within ten (10) days from the presentation of the problem to submit a complaint to the company.
7.2 The consumer's complaint will be investigated immediately and the response will be sent to him by the company no later than ten (10) days after receipt, to his e-mail address. When examining the complaint, the company reserves the right to contact the customer to clarify the circumstances that created the reported problem. In this case, the customer should facilitate by providing the relevant information to resolve the issue.
8.1 The company processes only those personal data that are necessary for the provision of the services of the website and the online store.
This is the data that the visitors themselves have when they fill in some of the forms of the website, proceeding to their conscious registration of the data. The necessary processing of personal data of the users of the website is a processing that falls within the scope of article 7A par. 1 (b) L.2472 / 1997 and are not transmitted or notified to third parties, unless the procedure defined by the legislation on removal of confidentiality (N.2225 / 1994) or any obligations arising from the national application of Directive 24/2006. The processing of the personal data of the contractors, regarding the process of charging the price on credit cards is carried out under a relevant contract, by Piraeus Bank and the PayPal website.
8.2 Any processing of personal data of par. 8.1 is carried out exclusively by persons who are under the control of the company. For the processing, the company has selected persons with corresponding professional qualifications who provide sufficient guarantees in terms of technical knowledge and personal integrity for the observance of confidentiality.
8.3 The website https://www.syllogizafeiriou.gr of "Syllogi Zafeiriou" does not register or store in any way any data related to your credit card, with the exception, for reasons of transaction security, of the item if the card is Debit or Credit and whether it is Visa or MasterCard. PayPal payments save the PayPal account email. All transactions you make through the website are governed by the relevant provisions of the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance selling, as well as the provisions of European and International law on e-commerce.
9. Intellectual property rights
9.1 Rights on distinctive titles, domain names and trademarks.
The insignia, trademarks and domain names on which the website is posted are the assets of the company. The company reserves the right to initiate civil, administrative, criminal and all kinds of legal actions against any violator of the relevant terms relating to the use of the above assets.
9.2 Intellectual Property Rights
The set of graphic layouts, programs, texts, icons, the original photographic material as well as the layout of the entire website is an asset of the company. The company reserves the right to initiate civil, administrative and criminal legal actions against any violator of the relevant terms concerning the use of its above assets.
9.3 The sui generis copyright in the database in relation to the website database
The company is a "database builder" with the special rights of article 45A of Law 2121/1993 and the relevant European Community institutional framework. In this context, the export and / or re-use of all or a substantial part of the contents of the database is prohibited, regardless of the protection of the database in accordance with the general provisions on intellectual property. Repeated and systematic extraction and / or reuse of insignificant parts of the contents of the database that affect the normal operation of the company is also prohibited. The company reserves the right to initiate civil, administrative and criminal proceedings against any violator of the relevant terms concerning its special right to the database.
10. Commentary policy
10.1 Posting comments in the allowed comment fields is in principle prohibited and in any case requires their approval by the administrator of the Website. However, the company has no obligation to prevent the control of the content that is posted, according to the relevant provisions of p.d. 131/2003. In any case, if a comment does not comply with the following terms, it will not be posted on the website or can be removed after any posting.
10.2 Users and commenters should respect:
(a) minors, the elderly, people with disabilities and health problems, if these qualities are known to the commentator.
b) the reputation of the company, avoiding the spread of untrue allegations or unsubstantiated comments.
c) the rules of fair competition, which does not allow the website to post derogatory comments about other companies or companies or even comparative to the company's products and services with other companies.
d) the presumption of innocence, ie not being convicted before the irrevocable conviction of a person for an offense punishable by law.
e) people who are in a state of mourning, mental shock and pain, as well as those who obviously have a mental problem, avoiding to offend their individuality.
Freedom of expression allows for sharp criticism, but not insults, defamation, slander and insult to the other person.
10.3 In the event that a person or entity considers that it is affected by a visitor comment on the website, it must notify the company following the grievance procedure as set out in paragraph 7. The company will examine the grievance and undertakes to withdraw any case of offensive content. Only if the affected visitor of the website has not followed the above procedure and his rights have not been satisfied, he has the right to claim them by initiating legal proceedings, otherwise it will be considered abusive and rejected.
11. Exclusion of advice
Any information provided to users / visitors through our Website is in no way, directly or indirectly, an encouragement, advice or prompt for any action but it is at the discretion of users / visitors to evaluate the information provided to them and to act based on their private will, excluding any of our responsibility.
12. Applicable law
12.1 For any dispute arising from the use of the services or for any other reason of disagreement between the user and the company, the Greek law is applicable and the courts of Thessaloniki are competent.